Delivery Costs, Terms & Conditions

Mora Clock Delivery

In the UK

We arrange for a delivery company to bring your clock to you, or, if you are close to London then we personally bring it to you and set up and balance the clock for you.

Standard UK delivery charge: £90  (this is added at check-out)

Overseas Shipments

We custom build a wooden crate to protect your clock during its shipment

We carefully pack your clock in its crate:

Standard Europe delivery cost: £180  (this is added at check-out)

Standard US delivery cost (any state): £360 (this is added at check-out)

We ship your clock with a reliable carrier (DHL, TNT etc) and provide all the customs clearance and delivery documents where necessary (for example to the USA):

Our Service to our Customers

We email you photos of your clock and its packing prior to shipment:

We send you the tracking information, we monitor the delivery and we keep you informed:

We provide a set of instructions for you to balance the clock so it 'beats' in time and a video on the clock working (we send this as a YouTube link, for example: Mora Clock YouTube Video)

On delivery we are happy to talk to you about setting up setting up the clock or any problems you may have.

Duties & Taxes

For shipments outside the UK there is no import duty charged on antiques over 100 years old. For example, for the US

"For US Customs...antiques are Duty fee.."

We have delivered Mora Clock in the UK, Europe and the US.

For shipments to the US we will custom crate the clock and ship airfreight with a major international courier (DHL, TNT etc). The cost for this shipment is include at the check-out page when purchasing a Mora Clock.

For Mora Clocks that are over 100 years old these are classified as antiques and for carriage purposes it is not possible to insure them however any claims for carriage damage would be made under the international convention for air transport freight claims based upon the weight of the goods and the allocation of SDR (Special Drawing Rights)  to compensate for damage.

We take particular attention in packing all clocks for shipment and photograph the packing at its various stages. We provide a set of instructions to get the clock working and an easy to use guide for balancing the clock and maintaining its upkeep.

Terms

Prices

All prices quoted by Gustavian (the ‘Company’) are inclusive of VAT but exclude packing and carriage. UK deliveries would in general be made either by way of 'blanket wrap' or foam protected and cardboard boxed via general carrier. Overseas deliveries would require to be crated. Crating costs would be additional to the order costs.

Orders

All orders must be made in writing and clearly describe the items being purchased. An Order Confirmation or Invoice will confirm orders.  Any mistakes in this document must be brought to our attention within 7 days of their publication.

Delivery & Timing

Prices quoted exclude delivery charges which are charged dependent upon location and size of the clock. A separate price will be provided for delivery and packing costs. It is the customer’s responsibility to ensure that there is suitable access. For International shipments the buyer is responsible for the payment of any duties, taxes, import charges or other charges associated with the clearance or storage of the goods purchased. We will not accept liability for failure to deliver due to inadequate access or the late payment of any fees on international shipments. The Company shall use all reasonable endeavours to deliver at the time stated but delivery dates shall be regarded as estimates only and not of any contractual effect. Delivery is not the essence of the contract and we cannot be held responsible for deliveries outside of this timing. Our estimated delivery time will be quoted at the time of the contract and shall be calculated from the date of receipt of the sale purchase price.

Storage

Gustavian reserves the right to levy a storage charge at 2% of invoice value per month where delivery has been delayed due to a delay in payment of the balance or inadequate access for delivery. This storage charge is payable monthly in arrears or in full upon delivery which ever is earliest.

Risk and Title to Goods

For UK order the risk in the goods passes to the Buyer upon delivery. For international orders risk passes once the goods have been collected by the carrier and payment in full has been made. For both UK and international orders where payment in full has not been made then property in the goods remains vested in the Company and shall only pass to the Buyer upon full payment being made by the Buyer. In the event of the goods being sold by the Buyer in such manner as to pass to a third party a valid title to the goods and where full payment by the Buyer to the Company has not been made then the Buyer shall be the trustee for the Company of the proceeds of such sale or to the claim for such proceeds. The Buyer agrees that prior to full payment being made that the Company may at any time repossess the goods and enter upon the Buyer’s premises and remove the goods there from.

Notification of Loss or Damage

It is the responsibility of the receiver of the goods to report any damage either to the goods or it’s packing to the delivery driver upon delivery and to describe this clearly in writing on the delivery document. A failure to report damage may result in the claim not being approved. Insurance is taken out with the carrier on all Mora Clocks shipped by the Company it is therefore essential that damage is reported immediately to the carrier on delivery for a claim to be made in the event of damage on this insurance policy. Please note that whilst every effort is made to ensure that each Mora Clock is packed adequately that it is extremely difficult to ensure that glass is not broken. This is due to the size of the clock and thereforee the size of the crate that is shipped which requiress a degree of 'man handling' by all carriers. For this reason carriers exclude broken glass from insurance coverage and each Purchaser warrants and accepts on purchasing a Mora Clock from ourselves that a claim for broken glass cannot be accepted by ourselves. .

Thereafter, the Company must be informed in writing within 7 days of delivery of the goods (excluding Saturdays, Sundays and Public Holidays) of this damage or of any shortage to the goods supplied otherwise the goods shall be deemed to have been accepted by the Buyer as being in good order and in conformity with the contract. In the event of a claim for damage or loss being accepted the Company reserves the right to either replace the item in the case of a Reproduction Mora Clock with the same or, where this is not available, then to organise the repair of the clock up to the value of the Purchase Price. In the unlikely event that the costs of repair exceeds the value of a clock then a full refund will be provided only where the carrier has agreed to the claim of equivalent value.

Measurements

All measurements are approximate. Measurements are to the furthest points/edges. Every effort is made to ensure the accuracy of these measurements.

Description of products and prices

Although full care and attention has been made to ensure measurements and product prices are correct we reserve the right to make changes for typographical error. We reserve the right to make price and product alterations without notice.

Prior Terms and Conditions

These terms and conditions supersede all other terms and conditions.

Governing Law

The validity, construction and performance of this contract shall be governed by the laws of England and any dispute that may arise out of or in connection with this contract, including its validity, construction and performance, shall be determined, at the Company’s choice, by either an English Court or by arbitration. In the event of arbitration the matter shall determined under the rules of the London Court of Arbitration. In either case the Buyer consents to the jurisdiction of an English court or English arbitration hearing. The parties agree that service of any notices in reference to any court hearing or arbitration at their addresses as given in the contract (or subsequently varied in writing by them) shall be valid and sufficient.

Delivery Timeframe

The approximate delivery timeframes is 5 - 7 working days. Should an item be unavailable or in stock in Sweden we will contact you with further delivery information.
If an order is urgent please make a note to this effect in the order comments and we will endeavor to dispatch the order as quickly as possible.

Shipping Costs

Our shipping costs are dependent upon the ship to address and will be calculated at the check-out. If your addess does not calculate a shipping cost then please contact us directly for an individual shipping cost quote.

We ship worldwide.

Breakages

Any damage must be reported (by post, email, telephone) to Gustavian within 5 days of receipt.

Please contact us with any queries or concerns. We will give you with as much information as possible in order to provide a smooth delivery experience.

Return & Refund Policy

Once a clock has been delivered we would generally not accept a return unless it was being substituted for another clck of the same value. Any return should be informed to Gustavian in writing within 3 days of receiving the item.

Return Address

Please do not return goods to the address on any shipping note that accompanied the original order. Once you have informed us of the intent to return we will provide the appropriate return address.

 

Terms & Conditions

This page together with our Privacy and Cookie Policy, Terms of Website Use and Website Acceptable Use Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our websites (our sites) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our sites. Please note that on registration and before placing an order you will be asked to agree to these Terms.

Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to register and order any Products from our sites.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 25/09/17.

1. Information about us

1.1 We operate the website www.moraclock.com. We are Gustavian Style Ltd , a company registered in England and Wales under company number 09926256. Our registered office and our main trading address is 11 Oslo Court, Prince Albert Road, London, NW8 7EN, United Kingdom.

1.2 To contact us, please see our Contact Us page.

2. Our Products

2.1 The images of the Products on our sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our sites.

2.4 All Products shown on our sites are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. If you are a Consumer

This clause only applies if you are a consumer.

3.1 If you are a consumer, you may only purchase Products from our sites if you are at least 18 years old.

3.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

 4. If you are a business customer

This clause only applies if you are a business.

4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our sites to purchase Products.

5. The contract between you and us

5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

5.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our sites as referred to in clause 10.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

6. Our right to vary these terms

6.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you.
(b) changes in relevant laws and regulatory requirements.

6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6.3 Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

7. Your consumer right of return and refund

This clause only applies if you are a consumer.

7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizen's Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products;

7.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

7.4 To cancel a Contract, you must contact us in writing by sending an e-mail to us or by sending a letter to 11 Oslo Court, Prince Albert Road, London, NW8 7EN, United Kingdom. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.


7.5 If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.6 We refund you on the credit card or debit card used by you to pay.

7.7 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you. You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

7.8 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

7.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standards office.

8. Delivery

8.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

8.2 Delivery will be completed when we deliver the Products to the address you gave us.

8.3 If no one is available at your address to take delivery, the courier / delivery service may leave a note for you to call and rearrange delivery.

8.4 The Products will be your responsibility from the completion of delivery.

8.5 You own the Products once we have received payment in full, including all applicable delivery charges.

9. International Delivery

9.1 Please contact us to inquire about delivery destinations outside of the United Kingdom. Delivery outside of mainland UK will incur additional delivery charges.

9.2 If you order Products from our sites for delivery to International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

9.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

9.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

10. Price of Products and Delivery Charges

10.1 The prices of the Products will be as quoted on our sites from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.

10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

10.3 The price of a Product includes VAT (where applicable) at the current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our sites from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.

10.5 Our sites contain a large number of Products. It is always possible that, despite our reasonable efforts some of the Products on our sites may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

11. How to pay

11.1 You can pay for Products using a debit card or credit card. We accept the following cards: Visa, Visa Debit Card, Visa Electron, Maestro and Mastercard. Alternatively, contact us for bank details in order to pay by bank transfer.

11.2 Payment for the Products and all applicable delivery charges is in advance.

12. Manufacturer Guarantees

12.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

12.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standards office.

13. Our warranty for the products

13.1 Please refer to the manufacturer's guarantee for each particular item. However, any such warranty does not apply in the circumstances described in clause 13.2.

13.2 The warranty in clause 13.1 does not apply to any defect in the Products arising from:

(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(e) any specification provided by you.

13.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standards office.

14. Our liability if you are a business

This clause 16 only applies if you are a business customer.

14.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

14.2 Nothing in these Terms limit or exclude our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.

14.3 Subject to clause 14.2 we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
14.4 Subject to clause 14.2 and clause 14.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100 % of the price of the Products.

14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

15. Our liability if you are a consumer

This clause only applies if you are a consumer.

15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

15.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

16. Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.

16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

17. Communication berween us

17.1 When we refer, in these Terms, to "in writing", this will include e-mail.

17.2 If you are a consumer:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you must contact us in writing by sending an e-mail to us or by sending a letter to 11 Oslo Court, Prince Albert Road, London, NW8 7EN, United Kingdom. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
(b) If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by post to 11 Oslo Court, Prince Albert Road, London, NW8 7EN, United Kingdom. You can also contact us using our Customer Services telephone line 0207 060 2680.

17.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.

17.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

18. Other important terms

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 13 to the recipient of the gift without needing to ask our consent.

18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 13.

18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

18.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy & Cookie Policy

Gustavian Style respects your privacy. We record a variety of information from your visit to our site. To better protect your privacy, we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used.